Terms of purchase
Introduction
Welcome to our online shop! We are committed to providing a smooth and safe shopping experience. Below you will find our policies that apply to orders, shipping, returns, exchanges and other aspects of your shopping experience.
Ordering and Payment
Order: Once you have placed an order and received an order confirmation email, your order is confirmed. Please check that all details are correct. In case of errors, please contact us immediately.
Payment methods: We accept the following payment methods:
- Credit/debit card (Visa, Mastercard)
- Swish
- Klarna
Security: All payments are processed through a secure and encrypted payment gateway to protect your information.
Shipping and Delivery
Free shipping: We offer free shipping within Sweden on all orders.
Delivery time: Normally orders are shipped within 1-2 working days and delivered within 2-4 working days. Delivery time may vary depending on location and holidays.
Tracking: When your order is shipped, you will receive a tracking number by email to follow the delivery.
Delivery area: We deliver throughout Sweden. Contact us if you want delivery outside Sweden.
Damage in transit: If the product is damaged in transit, please document the damage and contact us immediately so that we can assist you.
Returns and exchanges
Right of return: You have the right to return your goods within 15 days of receiving them.
Conditions for returns:
- The product must be in unused condition, free of damage and returned in its original packaging.
- All accessories and parts that came with the product should be included.
- A receipt or order confirmation is required to complete the return.
Refund:
- Once we have received and accepted the return, we will refund the amount to the same payment method used for the purchase.
- The refund will normally be made within 5-7 working days after we receive the return.
Return cost:
- If the return is due to the product being faulty or damaged on delivery, we will pay the return shipping.
- For other returns, you will be charged any return shipping, depending on the product and agreed shipping method.
Privacy policy
We care about your privacy and comply with the GDPR (General Data Protection Regulation).
Your personal data will only be used to process your order and improve your shopping experience.
We do not share your information with third parties, except when required to complete delivery or payment.
All personal data processing is carried out in accordance with the General Data Protection Regulation. The data controller is Kidzify (org. no 969801-2672).
Terms and conditions of use
By placing an order in our webshop, you agree to our policies and conditions. We reserve the right to update policies as necessary and recommend that you review them regularly.
Customer service
E-mail: [email protected]
Telephone: +46 72 576 77 57
Opening hours: Weekdays 9:00-17:00
Address: Miklagårdsvägen 44, 197 33, Bro
